Your money is safe with protected transactions
Every payment on TheTaskVault is held securely and released to the tradesman only when you're satisfied with the work. No upfront cash handed over, no chasing refunds.
1. Buyer pays into protected holding
When you accept an offer and check out, your card is charged the package price plus a 2% buyer service fee. Funds are authorised and held securely — the seller does not receive anything yet.
2. Seller delivers the work
The tradesman starts the job knowing the money is already secured. They upload progress photos and mark the order as delivered when complete.
3. You approve & funds are released
Once you confirm the work meets the agreed scope, we release the payout to the seller (price minus the 7.5% platform commission). If you take no action, funds auto-release after the review window.
Disputes are paused
If something is wrong, you can raise a dispute before approving. Funds stay locked until our team reviews evidence from both sides and issues a binding decision.
Refunds & cancellations
If an order is cancelled or refunded, the full charged amount — including the buyer service fee — is returned to your original payment method automatically.
Frequently asked
- Who holds the money?
- Funds sit with our regulated payments partner — not with the tradesman, and not with TheTaskVault's operating account.
- What does it cost?
- Buyers pay a flat 2% service fee at checkout. Sellers pay a 7.5% platform commission on completed orders. No hidden fees.
- When does the seller get paid?
- After you approve delivery, or automatically once the review window closes without a dispute.
- Can I get a refund?
- Yes — until you approve delivery, your full payment (including the service fee) can be refunded to your card.